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Privacy Policy

1. Introduction

Welcome to Inspired Senior HC CRM ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare CRM application.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, user preferences
• Healthcare Data: Patient information, medical records, appointment data, healthcare provider information
• Communication Data: Messages, notes, voice recordings (when using voice-to-text features)

2.2 Technical Information

We automatically collect certain technical information:

• IP address and device identifiers
• Browser type and version
• Operating system
• Usage patterns and application interactions
• Log files and error reports

2.3 Google API Data

When you use Google Calendar integration, we access:

• Calendar events and appointments
• Event details (time, location, attendees)
• Calendar metadata

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide and maintain our CRM services
• Account Management: To create and manage your user account
• Communication: To send service-related notifications and updates
• Calendar Integration: To sync and manage appointments through Google Calendar
• Voice Processing: To convert speech to text for data entry purposes
• Analytics: To improve our services and user experience
• Legal Compliance: To comply with applicable laws and regulations

4. Google API Specific Practices

4.1 Limited Use Policy

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

4.2 Calendar Data

We only access Google Calendar data that is necessary for our CRM functionality. We do not:

• Transfer calendar data to third parties for advertising purposes
• Use calendar data for purposes unrelated to healthcare management
• Store calendar data longer than necessary for service provision

4.3 Voice Recognition

Voice-to-text processing is performed locally in your browser when possible. We do not store voice recordings unless explicitly requested for service improvement purposes.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or legal process
• Healthcare Partners: With authorized healthcare providers involved in patient care
• Business Transfers: In connection with a merger, acquisition, or asset sale

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal: Withdraw consent for processing based on consent

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain healthcare records as required by law

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

13. HIPAA Compliance

As a healthcare-related service, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. We implement appropriate administrative, physical, and technical safeguards to protect protected health information (PHI).

This Privacy Policy is effective as of the date listed above and governs our collection, use, and disclosure of your information.